The five step process

We have designed a smart and simple five step process for dispute resolution. This process provides a straight forward ODR offering that begins with parties agreeing to have their dispute handled by ODR, under standardised terms of engagement and then moves to the following steps:

STEP 1

Parties engage services of the Arbitrator/Mediator and request our ODR software to facilitate the process.


STEP 2

Parties sign and agree to our terms of use, and the Mediator/Arbitrators Contract, which includes full confidentiality, and makes payment.


STEP 3

The Early Intervention Alternative Disputes Resolution (EIADR) Registrar allocates parties with usernames and passwords for access to our ODR software, and sets up the particulars of the case. Only the parties, the arbitrator/mediator and the EIADR Registrar can see their case documents and details.


STEP 4

Parties file, review, and exchange documents via our online ODR management system which is overseen by the EIADR registrar.


STEP 5

The EIADR registrar allocates a hearing date and parties proceed to the virtual hearing room where the arbitrator/mediator helps resolve the dispute.

EIADR Registrar

The Early Intervention Alternative Dispute Resolution (EIADR) registrar was developed to resolve difficulties and risks with non observance of the ODR process, rules of evidence, and document exchange. The purpose of the EIADR registrar is to facilitate the process and reduce parties costs when parties do not fully understand the rules, or chose to disobey the process.

The EIADR registrar assists with:

Document exchange

Fee collection

Parties identity confirmation

Scheduling

Information

Online Disputes Resolution (ODR) Software

Available for the profession independantly of our services.


Our online disputes resolution service is designed to facilitate ADR around the world by providing a simple process for assisted negotiation. It is not for automated approaches which are simply a compromise reduced to dollars. Our ODR approach is to provide an Online Court room environment to assist Arbitrators and Mediators to resolve disputes with parties regardless of their worldwide location. Using our software allows professionals to discuss, negotiate and resolve without parties having to travel, or argue jurisdictional issues for hearing location.

Further, our software has been adopted by many to assist with contract negotiations as the system provides easy document tracking, time limit sharing, version control, and collaborative editing. Our software is seeing more and more users adopting it for more purposes than just ODR, and it has led us to develop a server system that can be installed on premises for practitioners.

Checkout the tools and options available in our software page.

More Info

Contact Us


Use our Corporate contact form or one of the numbers below.


Canada
+1 604 757 4205
New York
+1 917 284 9287
United Kingdom
+44 870 478 7853
Sydney Australia
+61 2 403 63084

In conjunction with:
 New Zealand
Auckland +64 9 302 3599
Hamilton +64 7 823 6501
Wellington +64 4 888 1365
Christchurch +64 3 595 6615
Email a consultant
needhelp@gallagherandco.co.nz
Email for appointments
reception@gallagherandco.co.nz
Software Support

            


MEMBER
ADR Institute;
BC Arbitration & Mediation Institute